Ships from New Jersey
Orders are fulfilled from our third-party fulfillment facility in New Jersey, United States.
LEGAL
Shipping Policy
KittyBOT orders are fulfilled from our third-party fulfillment facility in New Jersey and shipped to eligible physical addresses within the contiguous United States and Washington, D.C.
In-stock orders typically ship within 1–3 business days. Estimated standard transit after shipment is generally 2–7 business days.
Processing and delivery estimates are not guaranteed delivery dates unless expressly stated otherwise at checkout.
KEY INFORMATION
At a glance
1–3 Business Day Processing
In-stock orders are typically processed and shipped within 1–3 business days after payment and required verification are complete.
2–7 Business Day Estimated Transit
After shipment, standard delivery to eligible addresses is generally estimated to take 2–7 business days.
Free Standard Shipping on Eligible Litter Box Orders
Free standard shipping is available for eligible KittyBOT Automatic Cat Litter Box orders and eligible bundles within the contiguous United States and Washington, D.C.
Shipping Policy
At KittyBOT, we are committed to providing a reliable and convenient delivery experience for every customer.
All KittyBOT products purchased through www.kittybot.net are shipped from our U.S. fulfillment center located in New Jersey, USA.
Order Processing Time
Orders are processed after payment confirmation.
Most orders are processed within:
1–3 business days
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Please note:
- Orders placed on weekends or U.S. holidays will be processed on the next business day.
- Processing times may be extended during product launches, promotions, or peak holiday seasons.
Shipping Time
United States Shipping
We currently provide shipping within the United States.
Standard Shipping
Estimated delivery:
3–7 business days after shipment
Delivery times may vary depending on:
- Shipping carrier performance
- Weather conditions
- Holidays
- Unexpected transportation delays
Estimated delivery dates are not guaranteed.
Shipping Rates
Shipping fees are calculated automatically at checkout based on:
- Delivery location
- Product weight and dimensions
- Available shipping options
Any applicable shipping charges will be displayed before completing your purchase.
From time to time, KittyBOT may offer free shipping promotions. Promotional shipping terms will be displayed during the promotion period.
Shipment Tracking
Once your order ships, you will receive an email containing your tracking number.
You can use the tracking information to monitor your delivery status.
If you do not receive tracking information within 5 business days after placing your order, please contact our support team:
Email: support@kittybot.net
Delivery Address
Please carefully review your shipping address before completing your order.
KittyBOT is not responsible for:
- Incorrect or incomplete addresses provided by customers
- Failed deliveries caused by incorrect address information
- Packages confirmed as delivered by the shipping carrier
If you need to update your shipping address, please contact us as soon as possible.
We cannot guarantee address changes after an order has entered the shipping process.
Lost, Delayed, or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact KittyBOT Support.
For damaged shipments, please provide:
- Order number
- Photos of the shipping package
- Photos or videos showing the product condition
Please report shipping damage within:
48 hours after delivery
so we can assist you as quickly as possible.
Carrier Delays
KittyBOT works with reliable shipping partners to deliver your order.
However, KittyBOT is not responsible for delays caused by:
- Shipping carriers
- Severe weather
- Natural disasters
- Transportation interruptions
- Other circumstances beyond our reasonable control
International Shipping
At this time, KittyBOT primarily supports customers in the United States.
International shipping availability may vary. Customers are responsible for any customs duties, taxes, or import fees required by their country.
Contact KittyBOT Support
If you have any questions about shipping, please contact us:
KittyBOT Customer Support
Email:
support@kittybot.net
Website:
www.kittybot.net