Current Litter Box Does Not Require an App
The current ARD-CLB001 does not require an app, Wi-Fi connection, cloud account, or device registration.
LEGAL
Privacy Policy
This Privacy Policy describes how Pet Lok Chee Technology Limited, operating under the KittyBOT brand, collects, uses, discloses, retains, and otherwise processes personal information when you use our website, online store, customer support, warranty services, marketing communications, and related Services.
It also explains your privacy choices and rights, including cookie controls and applicable opt-out rights.
KEY INFORMATION
At a glance
Your Privacy Choices
Where applicable, you may opt out of certain sale, sharing, or targeted advertising activities through Your Privacy Choices.
Cookie Controls
Cookie preferences can be managed through the Cookie Preferences link in the website footer and supported browser controls.
Privacy Requests
Eligible privacy requests can be submitted to support@kittybot.net.
KITTYBOT PRIVACY POLICY
Last Updated: August 19, 2026
This Privacy Policy describes how Pet Lok Chee Technology Limited, operating under the KittyBOT brand (“KittyBOT,” “we,” “us,” or “our”), collects, uses, discloses, retains, and otherwise processes personal information when you visit https://www.kittybot.net, purchase our products, create or use a customer account, contact customer support, submit a warranty or return request, subscribe to marketing communications, or otherwise interact with us.
For purposes of this Privacy Policy, the “Services” include our website, online store, customer account features, order processing, customer support, warranty services, marketing communications, and other services that link to this Privacy Policy.
By accessing or using the Services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request your consent before processing your personal information.
1. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to personal information collected through:
• Our website and Shopify online store;
• Checkout, payment, order, shipping, return, refund, and warranty processes;
• Customer accounts;
• Email, telephone, social media, chat, and customer support communications;
• Product registrations, surveys, promotions, reviews, and feedback;
• Cookies, pixels, analytics tools, advertising technologies, and similar technologies used on our website.
The current KittyBOT ARD-CLB001 automatic cat litter box does not require an app, Wi-Fi connection, cloud account, or device registration. We therefore do not collect operational, sensor, pet activity, or usage data directly from that product through the Services.
This Privacy Policy does not apply to any future KittyBOT mobile application, connected product, camera-enabled product, or other online service unless that service expressly links to this Privacy Policy. Before launching services that collect additional connected-device or application data, we will update this Privacy Policy or provide a separate privacy notice.
This Privacy Policy also does not govern third-party websites or platforms, including social media platforms, crowdfunding platforms such as Indiegogo, payment providers, or other websites that maintain their own privacy policies.
2. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with us.
A. Information You Provide Directly
Contact Information
We may collect:
• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Country, state, city, and postal code.
Order and Transaction Information
We may collect:
• Products purchased or considered;
• Order number;
• Purchase date;
• Purchase amount;
• Discount or promotion information;
• Shipping method;
• Delivery status;
• Return, refund, replacement, or warranty information;
• Communications relating to an order.
Payment Information
Payments are processed by Shopify, the payment method you select, and other third-party payment processors. These providers may collect your payment card number, bank account information, billing information, authentication information, and other payment details.
We generally do not directly receive or store complete payment card numbers. We may receive limited payment-related information, such as payment status, payment method type, transaction identifier, billing address, and the last digits of a payment card.
Customer Account Information
If customer accounts are enabled, we may collect:
• Account name;
• Email address;
• Account login or authentication information;
• Saved addresses;
• Order history;
• Account preferences.
Customer Support, Return, Refund, and Warranty Information
When you contact us or submit a claim, we may collect:
• Your contact information;
• Product model and serial number;
• Proof of purchase;
• Order number;
• Product photographs or videos;
• Description of the issue;
• Troubleshooting information;
• Replacement or shipping information;
• Records of our communications with you.
Reviews, Surveys, and User-Submitted Content
We may collect information you submit through:
• Product reviews;
• Ratings;
• Surveys;
• Feedback forms;
• Promotional activities;
• Social media interactions;
• Photographs, videos, or comments you voluntarily provide.
Information submitted as part of a public product review may be displayed publicly. Please do not include information in a public review that you do not want others to see.
Marketing Information
We may collect:
• Email or SMS subscription preferences;
• Marketing consent records;
• Responses to advertisements;
• Promotion participation;
• Product interests;
• Communication preferences.
Business and Distributor Information
If you contact us regarding wholesale, distribution, retail, supplier, media, or business cooperation, we may collect:
• Business contact name;
• Job title;
• Company name;
• Business email address;
• Business telephone number;
• Business address;
• Website;
• Information contained in your inquiry.
B. Information Collected Automatically
When you access or use the Services, we and our service providers may automatically collect:
Device and Network Information
• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Device identifiers;
• Language settings;
• Time zone;
• Internet service provider;
• Network and connection information.
Website Activity Information
• Pages viewed;
• Products viewed;
• Search terms;
• Referring website;
• Links clicked;
• Items added to or removed from a shopping cart;
• Checkout activity;
• Session duration;
• Date and time of access;
• Interactions with advertisements or marketing messages;
• Website errors and performance information.
Location Information
We may derive an approximate location, such as country, state, or city, from your IP address. We do not intentionally collect precise GPS location through the current website.
Cookies and Similar Technologies
We and our partners may use:
• Cookies;
• Pixels;
• Tags;
• Software development tools;
• Local storage;
• Web beacons;
• Advertising identifiers;
• Similar tracking technologies.
Additional information regarding these technologies is provided in Section 7 below.
C. Information We Receive from Other Sources
We may receive personal information from:
• Shopify;
• Payment processors and payment providers;
• Shipping carriers, freight providers, and fulfillment warehouses;
• Fraud prevention and security providers;
• Marketing, analytics, and advertising providers;
• Customer support and communication providers;
• Review and survey platforms;
• Social media platforms;
• Business partners and distributors;
• Publicly available sources;
• Other parties when you direct or authorize them to provide information to us.
D. Sensitive Personal Information
Depending on applicable law, certain account authentication information and payment-related information may be considered sensitive personal information.
We use sensitive personal information only as reasonably necessary to:
• Process transactions;
• Provide requested products or services;
• Maintain account security;
• Prevent fraud;
• Comply with legal obligations;
• Protect customers, our business, and the Services.
We do not use sensitive personal information to infer characteristics about you, and we do not sell sensitive personal information for monetary consideration.
We do not intentionally collect biometric information, Social Security numbers, government identification numbers, health diagnoses, precise geolocation, racial or ethnic origin, religious beliefs, sexual orientation, or other highly sensitive information through the ordinary operation of our online store.
Please do not send such information to us unless we specifically request it and it is reasonably necessary to address your request.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes:
Providing the Services
• Operating and maintaining our website and online store;
• Creating and managing customer accounts;
• Processing orders and payments;
• Confirming purchases;
• Shipping and delivering products;
• Providing order tracking;
• Processing returns, refunds, replacements, and warranty claims;
• Responding to customer inquiries;
• Providing product support and troubleshooting.
Improving Our Products and Services
• Understanding how customers use our website;
• Evaluating website performance;
• Improving navigation, checkout, product pages, and customer support;
• Conducting research, surveys, and product development;
• Measuring customer satisfaction;
• Diagnosing technical errors.
Personalization
• Remembering shopping preferences;
• Recommending relevant products or content;
• Customizing website experiences;
• Maintaining shopping carts and saved settings.
Marketing and Advertising
• Sending promotional emails or messages where permitted by law;
• Providing information about products, promotions, launches, or events;
• Measuring advertising performance;
• Creating advertising audiences;
• Displaying interest-based or targeted advertising;
• Understanding the effectiveness of our marketing campaigns.
Security and Fraud Prevention
• Authenticating transactions and accounts;
• Detecting and preventing fraud, misuse, unauthorized activity, and security incidents;
• Protecting our customers, employees, property, Services, and legal rights;
• Enforcing our terms and policies.
Legal and Business Purposes
• Complying with laws, regulations, court orders, and lawful government requests;
• Maintaining tax, accounting, transaction, warranty, and business records;
• Establishing, exercising, or defending legal claims;
• Conducting audits;
• Managing mergers, acquisitions, financing, restructuring, asset sales, or similar corporate transactions.
Aggregated or De-Identified Information
We may aggregate or de-identify personal information so that it cannot reasonably be linked to an individual. We may use or disclose properly aggregated or de-identified information for lawful business purposes.
We will maintain de-identified information in de-identified form and will not attempt to re-identify it except as permitted by applicable law.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients:
Shopify
Our online store is hosted and supported by Shopify. Shopify processes personal information to provide ecommerce, checkout, payment, fraud prevention, analytics, customer account, personalization, and other services.
You may review Shopify’s Consumer Privacy Policy to learn more about how Shopify processes customer personal information.
Payment Providers
We disclose transaction and payment-related information to payment processors, banks, card networks, digital wallet providers, financing providers, and fraud prevention providers as necessary to process and secure payments.
Fulfillment and Shipping Providers
We may disclose names, addresses, telephone numbers, order information, and delivery instructions to:
• Warehouses;
• Fulfillment providers;
• Shipping carriers;
• Customs brokers;
• Freight providers;
• Delivery partners;
• Return processing providers.
Service Providers
We may disclose personal information to vendors that provide services on our behalf, including:
• Website hosting and technical services;
• Customer support;
• Email and SMS communications;
• Data storage;
• Cybersecurity;
• Fraud prevention;
• Analytics;
• Advertising;
• Product reviews;
• Surveys;
• Accounting;
• Legal and professional services.
Advertising and Analytics Partners
We may disclose or make available online identifiers, device information, approximate location, commercial information, and website activity to analytics and advertising partners through cookies, pixels, APIs, or similar technologies.
Depending on applicable state law, these activities may be considered a “sale,” “sharing,” or processing for “targeted advertising,” even when no money is exchanged.
Business Partners
We may disclose information to authorized distributors, retail partners, service partners, or other business partners when necessary to fulfill your request or provide products and services.
Legal and Safety Disclosures
We may disclose personal information if we reasonably believe disclosure is necessary to:
• Comply with applicable law or legal process;
• Respond to lawful requests from government authorities;
• Protect the rights, property, or safety of KittyBOT, our customers, or others;
• Investigate fraud, security incidents, or violations of our policies;
• Establish, exercise, or defend legal claims.
Corporate Transactions
Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, subject to applicable law.
At Your Direction
We may disclose personal information when you request, direct, or consent to the disclosure.
5. SALE, SHARING, AND TARGETED ADVERTISING
We do not sell personal information to third parties for money.
However, certain privacy laws define “sale” broadly to include disclosures made in exchange for other valuable consideration. Certain uses of advertising cookies, pixels, analytics tools, Shopify services, and advertising platforms may also constitute:
• “Selling” personal information;
• “Sharing” personal information for cross-context behavioral advertising;
• Processing personal information for targeted advertising.
The categories of personal information that may be involved in these activities include:
• Online identifiers;
• IP addresses;
• Device and browser information;
• Approximate location;
• Website activity;
• Product interests;
• Commercial information;
• Advertising interaction information;
• Inferences regarding interests or preferences.
The recipients may include:
• Shopify;
• Advertising networks;
• Social media platforms;
• Analytics providers;
• Marketing technology providers.
You may opt out of these activities through the “Your Privacy Choices” or other applicable data sharing opt-out link made available in our website footer.
Where required by applicable law, we also recognize supported browser-based universal opt-out signals, including Global Privacy Control (“GPC”). A GPC signal will generally apply to the browser and device from which it is sent. You may need to submit a separate request for other browsers or devices.
We do not knowingly sell or share the personal information of consumers under 16 years of age for targeted advertising.
6. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• Complete and document transactions;
• Provide customer support;
• Administer returns, refunds, replacements, and warranties;
• Maintain account and security records;
• Prevent fraud;
• Resolve disputes;
• Enforce agreements;
• Meet tax, accounting, product safety, consumer protection, and other legal obligations.
The retention period depends on factors such as:
• The type of information;
• The nature of our relationship with you;
• Whether you maintain an account;
• Applicable warranty periods;
• Legal limitation periods;
• Tax and accounting requirements;
• Fraud prevention and security needs;
• Whether a dispute or claim exists.
When personal information is no longer reasonably necessary, we may delete, destroy, anonymize, or de-identify it, subject to applicable law and technical limitations.
7. COOKIES AND SIMILAR TECHNOLOGIES
We and our partners, including Shopify, may use cookies and similar technologies to operate the Services, remember preferences, perform analytics, prevent fraud, personalize content, and provide advertising.
Types of Cookies
Strictly Necessary Cookies
These cookies are necessary for core website functions, including:
• Security;
• Shopping cart operation;
• Checkout;
• Payment processing;
• Account login;
• Fraud prevention;
• Saving privacy preferences.
Blocking these cookies may prevent portions of the Services from functioning.
Functional Cookies
These cookies remember selections and preferences, such as:
• Language;
• Region;
• Login preferences;
• Shopping preferences;
• Website display settings.
Analytics Cookies
These cookies help us understand:
• How visitors use the website;
• Which pages and products are viewed;
• Website performance;
• Errors and technical issues;
• Traffic sources;
• Marketing effectiveness.
Advertising Cookies
These cookies and related technologies may be used to:
• Measure advertising performance;
• Limit how often advertisements are displayed;
• Create advertising audiences;
• Display advertisements based on interests;
• Understand activity across websites or services.
Managing Cookies
You may manage cookies through:
• Our cookie preference tool, when available;
• The “Cookie Preferences” link in the website footer;
• Your browser settings;
• The “Your Privacy Choices” link, where applicable;
• A supported Global Privacy Control signal.
Disabling cookies may affect website functionality.
Third-party cookies and pixels that are manually installed or provided by third-party applications must also be configured to respect applicable consent and opt-out choices.
8. DO NOT TRACK AND GLOBAL PRIVACY CONTROL
Some browsers provide a traditional “Do Not Track” or “DNT” setting. Because there is not currently a uniform industry standard governing traditional DNT signals, our website may not respond separately to every traditional DNT signal.
Where required by applicable law and supported by our website technology, we recognize Global Privacy Control and other legally recognized universal opt-out mechanisms as requests to opt out of sale, sharing, or targeted advertising.
You may also exercise your choices through our cookie settings and “Your Privacy Choices” page.
9. YOUR PRIVACY RIGHTS
Depending on where you live and subject to applicable exceptions, you may have the right to:
Right to Know
Request information regarding:
• The categories of personal information we collect;
• The categories of sources;
• The purposes for collection, use, sale, or sharing;
• The categories of third parties receiving personal information;
• The categories of personal information sold, shared, or disclosed.
Right to Access
Request access to or a copy of personal information we maintain about you.
Right to Correct
Request correction of inaccurate personal information.
Right to Delete
Request deletion of personal information, subject to legal exceptions, including information needed to complete transactions, provide warranty service, detect fraud, comply with law, or establish and defend legal claims.
Right to Data Portability
Request a copy of eligible personal information in a portable and, where technically feasible, readily usable format.
Right to Opt Out
Opt out of:
• Sale of personal information;
• Sharing for cross-context behavioral advertising;
• Processing for targeted advertising;
• Certain profiling in furtherance of decisions that produce legal or similarly significant effects.
We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects concerning consumers.
Right to Limit Certain Uses of Sensitive Personal Information
Where applicable, request that we limit the use or disclosure of sensitive personal information to purposes permitted by law.
Right to Withdraw Consent
Where processing is based on consent, withdraw that consent. Withdrawal does not affect processing that occurred before consent was withdrawn.
Right to Appeal
Residents of certain states may appeal a decision we make regarding a privacy request.
Right to Non-Discrimination
You have the right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.
Marketing Choices
You may unsubscribe from promotional emails by using the unsubscribe link included in those emails.
We may continue to send non-promotional communications, including:
• Order confirmations;
• Shipping notices;
• Account security notices;
• Warranty communications;
• Customer service responses;
• Legally required notices.
10. HOW TO SUBMIT A PRIVACY REQUEST
You may submit a request by:
Email:
support@kittybot.net
Email subject line:
Privacy Request
Online contact form:
https://www.kittybot.net/pages/contact
For requests to opt out of sale, sharing, or targeted advertising, use the “Your Privacy Choices” link in the website footer.
Please describe the right you wish to exercise and provide sufficient information for us to identify the relevant records.
Identity Verification
To protect personal information, we may need to verify your identity before fulfilling a request. Verification may require information such as:
• Name;
• Email address;
• Order number;
• Shipping address;
• Other information reasonably necessary to match your request to our records.
We will not request more information than reasonably necessary for verification.
Authorized Agents
Where permitted by law, you may authorize another person to submit a request on your behalf. We may require:
• Proof of the agent’s authorization;
• Verification of your identity;
• Confirmation that you authorized the request.
Response Timing
We will respond within the time required by applicable law. Where applicable, we generally respond within 45 days. If an extension is permitted and reasonably necessary, we will notify you.
Appeals
To appeal a decision regarding a privacy request, email support@kittybot.net with the subject line “Privacy Appeal” and explain why you believe the decision should be reconsidered.
11. ADDITIONAL DISCLOSURES FOR U.S. RESIDENTS
This section supplements the remainder of this Privacy Policy for residents of states that have enacted comprehensive consumer privacy laws.
During the preceding 12 months, we may have collected the following categories of personal information:
• Identifiers, such as name, email address, telephone number, postal address, IP address, and account identifiers;
• Customer records information, such as contact and billing information;
• Commercial information, such as purchases, order history, product interests, returns, refunds, and warranty claims;
• Internet or electronic network activity information, such as browsing, search, cart, checkout, and advertising interaction information;
• Approximate geolocation derived from an IP address;
• Audio, electronic, visual, or similar information voluntarily submitted in customer support requests, reviews, or warranty claims;
• Professional or employment-related information provided in business, distributor, media, or supplier inquiries;
• Inferences regarding product interests or shopping preferences;
• Sensitive personal information, such as account authentication or payment-related information, when necessary to provide the Services.
We collect these categories from:
• You;
• Your browser or device;
• Shopify;
• Payment processors;
• Fulfillment and shipping providers;
• Advertising and analytics providers;
• Customer support providers;
• Business partners;
• Social media platforms;
• Other sources described in this Privacy Policy.
We use these categories for the business and commercial purposes described in Section 3.
We may disclose these categories for business purposes to the recipients described in Section 4.
We may make identifiers, internet activity, approximate location, commercial information, and inferences available to advertising, analytics, social media, and ecommerce technology partners in ways that may be considered sale, sharing, or targeted advertising under certain state laws.
We do not knowingly sell or share personal information of individuals under 16 years of age.
A. California Privacy Rights
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including rights to:
• Know;
• Access;
• Correct;
• Delete;
• Data portability;
• Opt out of sale or sharing;
• Limit certain uses of sensitive personal information;
• Receive information regarding applicable financial incentives;
• Be free from unlawful discrimination.
Financial Incentives
We do not currently offer a loyalty, rewards, discount, or financial incentive program that is conditioned on allowing us to collect, sell, share, or retain personal information.
If we introduce such a program, we will provide the notices required by applicable law.
California “Shine the Light”
California Civil Code Section 1798.83 may permit California residents to request information regarding certain disclosures of personal information to third parties for their own direct marketing purposes.
We do not disclose personal information to unaffiliated third parties for their own direct marketing purposes in the manner contemplated by that law without providing the choices required by law.
California residents may submit related requests to support@kittybot.net.
B. Universal Opt-Out Mechanisms
Where required, we process supported universal opt-out mechanisms, including GPC, as an opt-out of sale, sharing, or targeted advertising.
C. State Privacy Appeals
Residents of states providing an appeal right may appeal by following the process in Section 10.
If an appeal is denied, you may have the right to contact the attorney general or other privacy regulator in your state.
12. CHILDREN’S PRIVACY
The Services are intended for adults and are not directed to children under 13 years of age.
We do not knowingly collect personal information directly from children under 13.
If you believe a child under 13 has provided personal information to us, contact support@kittybot.net. We will investigate and delete the information where required.
Individuals under 18 should use the Services only with the involvement and permission of a parent or legal guardian.
13. EMAIL AND MARKETING COMMUNICATIONS
We may send promotional emails where permitted by law.
You may unsubscribe at any time by clicking the unsubscribe link in a promotional email or contacting support@kittybot.net.
We will process email opt-out requests within the period required by applicable law.
An unsubscribe request does not prevent us from sending transactional or relationship communications, such as order confirmations, delivery notices, account security messages, warranty communications, or responses to your requests.
14. DATA SECURITY
We use reasonable administrative, technical, contractual, and organizational safeguards designed to protect personal information against:
• Unauthorized access;
• Loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction.
These measures may include:
• Encryption during transmission;
• Access controls;
• Account authentication;
• Payment processing through established providers;
• Vendor management;
• Fraud prevention;
• Security monitoring;
• Restricted employee and contractor access.
No method of transmission or storage is completely secure. We cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account authentication information and for notifying us if you believe your account or personal information has been compromised.
15. INTERNATIONAL DATA TRANSFERS
Pet Lok Chee Technology Limited is based in Hong Kong and serves customers in the United States.
Our ecommerce platform, service providers, warehouses, payment providers, customer support providers, and other partners may process personal information in the United States, Canada, Hong Kong, and other countries.
Privacy and data protection laws in these locations may differ from the laws where you live. Where required, we take reasonable steps to use appropriate safeguards for international transfers.
16. THIRD-PARTY SERVICES AND LINKS
The Services may contain links to third-party websites, applications, social media services, payment services, crowdfunding platforms, or other services.
We do not control the privacy or security practices of third parties. Their handling of personal information is governed by their own privacy policies.
This Privacy Policy does not apply after you leave our Services or interact directly with a third-party service.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect:
• Changes in our business practices;
• New products or services;
• New applications or connected-device features;
• Changes to Shopify or other service providers;
• Changes in privacy laws;
• Security or operational developments.
We will post the updated version on the website and revise the “Last Updated” date.
If changes are material, we may provide additional notice where required by law, such as through the website, customer account, or email.
18. CONTACT US
For questions, concerns, complaints, or privacy requests, contact:
Pet Lok Chee Technology Limited
Operating under the KittyBOT brand
Registered Office Address:
13/F, Golden Dragon Commercial Building
522 Nathan Road
Yau Ma Tei, Hong Kong
Email:
support@kittybot.net
Website:
https://www.kittybot.net