CONTACT KITTYBOT

We’re here to help.

Whether you have a question about your KittyBOT product, need help with an order, or are looking for setup or warranty support, send us a message and our support team will help you find the right solution.

Prefer email?support@kittybot.net

What can we help you with?

Product & Setup Support

Get help with setup, operation, cleaning, litter compatibility, odor control, maintenance, and troubleshooting.

Order & Shipping

Questions about order confirmation, shipping status, delivery, address changes, missing packages, or damaged shipments.

Warranty & Replacement Parts

Contact us about warranty coverage, product issues, replacement parts, or service options.

Returns & Refunds

Request help with a return, exchange, cancellation, or refund.

Sales & General Questions

Questions about KittyBOT products, accessories, availability, wholesale opportunities, or anything else.

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SUPPORT REQUEST

Submit a Support Request

Complete the form and provide as much information as possible. This helps our support team understand your request and assist you more efficiently.

For product-related questions, please include your order number, product name, and a clear description of the issue.

Before you submit
  • Have your order number ready, if available
  • Select the product and reason for contact
  • Describe what happened and when it started

Having trouble with the form? Email support@kittybot.net.

You can find your order number in your order confirmation email.

By submitting this form, you agree that KittyBOT may contact you regarding your request. Your information will be used only to provide support and will be handled in accordance with our Privacy Policy.

Looking for something else?

View Limited WarrantyReview available warranty information and service options.Shipping PolicyLearn how KittyBOT orders are processed and shipped.Returns PolicyReview return, cancellation, and refund information.
Need help choosing a product?Explore KittyBOT Products
COMPANY INFORMATION

Business Information

KittyBOT is a consumer brand operated by Pet Lok Chee Technology Limited.

Legal Business Entity
Pet Lok Chee Technology Limited
Business Registration Number (BRN)
79009839
Registered Business Address
13/F, Golden Dragon Commercial Building
522 Nathan Road
Yau Ma Tei
Hong Kong
Customer Support
support@kittybot.net
Business & Partnership Inquiries
sales@kittybot.net

Please contact KittyBOT Support before sending any return. The registered business address listed above is not a return authorization address unless our support team specifically instructs you otherwise.