KittyBOT One-Year Limited Warranty

KITTYBOT ONE-YEAR LIMITED WARRANTY Effective Date: August 4, 2026 This One-Year Limited Warranty applies to eligible KittyBOT products purchased on or after the Effective Date. 1. WARRANTOR This Limited Warranty is provided by: Pet Lok Chee Technology Limited doing business as KittyBOT Mailing Address: [INSERT FULL LEGAL MAILING ADDRESS] Warranty Support: support@kittybot.net Website: www.kittybot.net Pet Lok Chee Technology Limited is referred to in this Limited Warranty as “KittyBOT,” “we,” “us,” or “our.” Do not send any product to the mailing address above unless KittyBOT has issued written return instructions and a Return Merchandise Authorization (“RMA”). 2. PRODUCT COVERED This Limited Warranty applies to the following product: KittyBOT Automatic Cat Litter Box Model: ARD-CLB001 Covered components include: • The KittyBOT Automatic Cat Litter Box main unit • Factory-installed mechanical and electrical components • Control board, motor, drive system, sensors, switches, and buttons • Factory-installed odor-control components • The original KittyBOT power adapter included with the product • Original litter screens and other non-consumable components included in the package Optional accessories, including the Hygiene Step, are covered only if the applicable product page, sales document, or separate written warranty expressly states that they are covered. Waste bags, cat litter, cleaning materials, and other consumable products are not covered by this Limited Warranty. 3. WHO IS COVERED This Limited Warranty is provided to: • The original retail purchaser of the product; or • A person who received the product as a new gift from the original retail purchaser and can provide the original proof of purchase. The product must have been purchased: • Directly from the KittyBOT United States online store; or • From a KittyBOT-authorized United States retailer or distributor. This Limited Warranty does not apply to products purchased for resale, commercial rental, shelter, kennel, veterinary-clinic, or other primarily commercial use. Except for an eligible gift recipient described above, this Limited Warranty is not transferable to a subsequent owner. 4. WARRANTY PERIOD The warranty period is one (1) year from the date the product is delivered to the original purchaser. Warranty registration is not required. To obtain warranty service, the claimant must provide reasonable proof of purchase, such as: • A KittyBOT order number • An order confirmation • A dated sales receipt from an authorized seller • Other records reasonably acceptable to KittyBOT If the delivery date cannot be established, KittyBOT may use its shipment records or other available purchase records to determine the beginning of the warranty period. A defect reported to KittyBOT during the warranty period will remain eligible for resolution even if the warranty period expires while the claim is being processed. 5. WHAT THIS LIMITED WARRANTY COVERS KittyBOT warrants that, during the warranty period, the covered product will be free from defects in materials and workmanship under normal personal and household use, when the product is: • Installed correctly • Used indoors • Connected to the correct power supply • Operated and maintained in accordance with the user manual • Used with compatible cat litter and within the specified litter-fill limits This Limited Warranty covers qualifying mechanical, electrical, structural, and manufacturing defects that cause the product or a covered component to fail to operate substantially as intended. This Limited Warranty does not guarantee: • That every cat will accept or use the product • Complete elimination of litter tracking • Complete elimination of all odors under every condition • Uninterrupted operation where the product is affected by environmental conditions, improper maintenance, incompatible litter, or external causes 6. WHAT KITTYBOT WILL DO If KittyBOT confirms that a defect is covered by this Limited Warranty, KittyBOT will, at its option and without charge for covered parts or labor: • Provide technical support or troubleshooting; • Supply a replacement component; • Repair the defective product; • Replace the defective product with a new or professionally refurbished product of the same or functionally equivalent model; or • Refund the original purchase price if repair or replacement is not reasonably available or does not resolve the covered defect. KittyBOT may require reasonable troubleshooting before authorizing a repair, replacement, or return. There is no deductible for an approved warranty claim. KittyBOT may use new, refurbished, or functionally equivalent replacement parts or products, provided that they meet substantially equivalent performance and safety standards. A repaired or replacement product or component will be covered for: • The remainder of the original warranty period; or • Ninety (90) days from the date the repaired or replacement item is delivered, whichever is longer. If KittyBOT provides a full refund, the customer must return the covered product as instructed, and the warranty for that product will end when the refund is issued. 7. WARRANTY SHIPPING AND RELATED COSTS 7.1 Prior Authorization Required Customers must not return a product or component without first contacting KittyBOT Support and receiving written authorization and, where applicable, a Return Merchandise Authorization (“RMA”). KittyBOT is not responsible for shipping charges, loss, damage, storage fees, or other costs resulting from an unauthorized return. 7.2 Troubleshooting and Replacement Parts Before requiring the return of the complete product, KittyBOT may provide remote troubleshooting or request reasonable photographs, videos, error information, or other diagnostic information. Where reasonably appropriate, KittyBOT may satisfy its warranty obligations by sending a covered replacement part or component instead of requiring the return of the complete product. For an approved warranty claim involving a delivery address within the contiguous United States, KittyBOT will provide covered replacement parts using standard shipping at no charge to the customer. Installation assistance may be provided remotely where the replacement procedure can reasonably and safely be performed by the customer. 7.3 Shipping for Potentially Covered Claims If KittyBOT determines that the complete product or a covered component must be returned for evaluation or warranty service, KittyBOT will provide return instructions. For an address within the contiguous United States, KittyBOT may, at its option: • Provide a prepaid standard ground shipping label; • Arrange carrier pickup; • Arrange service through an authorized service provider; or • Provide another reasonable method of transportation. Customers must use the shipping method and destination authorized by KittyBOT. 7.4 Approved Covered Defects If KittyBOT determines that the reported problem is covered by this Limited Warranty, KittyBOT will pay the reasonable standard transportation costs authorized by KittyBOT for: • Shipping the covered product or component to the designated service location, where return is required; and • Shipping the repaired or replacement product or component back to the customer. This coverage applies to standard shipping within the contiguous United States. KittyBOT will also provide covered parts and covered labor without charge. There is no deductible for an approved covered warranty claim. 7.5 Non-Covered Claims and No Defect Found If inspection or diagnosis determines that: • The product does not have a defect; • The reported condition is not covered by this Limited Warranty; • The damage was caused by misuse, accident, improper maintenance, incompatible materials, unauthorized modification, or another excluded cause; or • The product is outside the applicable warranty period, KittyBOT will notify the customer before performing any paid repair. Unless otherwise required by applicable law: • The customer will be responsible for any non-covered repair charges; • The customer will be responsible for the cost of shipping the product back to the customer; and • KittyBOT may require payment of those amounts before returning the product. KittyBOT will not perform a paid repair without the customer’s prior authorization. KittyBOT will not charge a diagnostic or inspection fee unless the amount was clearly disclosed to and accepted by the customer before the product was returned. 7.6 Expedited and Optional Shipping KittyBOT’s shipping obligation for an approved warranty claim is limited to the shipping method selected or authorized by KittyBOT. If the customer requests expedited, overnight, scheduled-delivery, special-handling, white-glove, or another optional shipping service, the customer will be responsible for the additional cost unless KittyBOT agrees otherwise in writing. 7.7 Alaska, Hawaii, U.S. Territories, and International Locations For products located in Alaska, Hawaii, Puerto Rico, other United States territories, military addresses, remote locations, or outside the country in which the product was originally delivered, KittyBOT may limit its shipping contribution to the amount that KittyBOT would reasonably incur for standard warranty shipping within the contiguous United States. The customer may be responsible for additional shipping, handling, customs duties, taxes, brokerage charges, remote-area surcharges, or import and export costs, except where prohibited by applicable law. KittyBOT is not responsible for warranty service delays caused by customs clearance, import restrictions, carrier limitations, or the customer’s relocation of the product outside its original country of delivery. 7.8 Cleaning and Packaging Responsibilities Before returning a product, the customer must: • Remove all cat litter; • Remove all animal waste; • Empty and clean the waste drawer; • Remove liquids and loose debris; • Allow the product to dry completely; and • Package the product securely in accordance with KittyBOT’s instructions. The customer is responsible for ordinary cleaning and preparation of the product for shipment. The original packaging is recommended but is not required unless KittyBOT has provided other reasonable packaging instructions or materials. KittyBOT may refuse, delay, or safely dispose of a product that contains animal waste, cat litter, liquids, hazardous contamination, pests, or other materials that make transportation or inspection unsafe, subject to applicable law. 7.9 Shipping Damage The customer must reasonably follow KittyBOT’s packaging and shipping instructions. KittyBOT is responsible for loss or shipping damage occurring while a product is transported using a prepaid label, carrier pickup, or transportation method arranged by KittyBOT, except to the extent the loss or damage was caused by the customer’s inadequate packaging or failure to follow reasonable shipping instructions. The customer is responsible for loss or shipping damage involving an unauthorized carrier, unauthorized destination, or shipping method selected independently by the customer. 7.10 Applicable Law Nothing in this section requires a customer to pay transportation or warranty-service costs that applicable federal or state law requires KittyBOT to pay. Where applicable law provides the customer with greater transportation or warranty-service rights, that law will control. 8. CLEANING AND RETURN CONDITION Before returning the product, the customer must: • Remove all cat litter; • Empty and clean the waste drawer; • Remove animal waste, liquids, and loose debris; • Wipe the product clean and allow it to dry; • Package the product securely. The original retail packaging is recommended but is not required. Products containing cat litter, animal waste, liquids, or other unsafe or unsanitary materials may be rejected by the shipping carrier or may require additional cleaning before inspection. KittyBOT may delay processing until the product can be handled and transported safely. 9. WHAT THIS LIMITED WARRANTY DOES NOT COVER This Limited Warranty does not cover damage, failure, or loss caused by: • Normal wear and tear • Cosmetic scratches, dents, fading, discoloration, staining, or ordinary surface wear that does not affect operation • Accidents, drops, impact, crushing, or improper transportation • Abuse, misuse, neglect, or improper storage • Use outdoors or exposure to rain, excessive moisture, flooding, fire, extreme temperature, or other environmental hazards • Incorrect assembly, installation, cleaning, or maintenance • Failure to follow the user manual, safety instructions, or maintenance requirements • Use of an incorrect voltage, power adapter, extension device, or electrical supply • Power surges, lightning, or other external electrical events • Liquid entering electrical or mechanical components • Overfilling the litter area or waste drawer • Damage caused by incompatible litter, litter additives, excessive dust, foreign objects, or litter used contrary to the user manual • Blockages caused by accumulated waste, hardened litter, foreign objects, or lack of reasonable cleaning • Pest, insect, or rodent infestation • Unauthorized modification, alteration, or disassembly that caused or contributed to the claimed defect • Repair or attempted repair that caused or contributed to the claimed defect • Use of a third-party component that caused or contributed to the claimed defect • Removal, alteration, or destruction of the serial number where this prevents reasonable verification of the product • Products that are counterfeit, stolen, or not originally sold by KittyBOT or a KittyBOT-authorized seller • Loss of the product or any component • Commercial, rental, institutional, or resale use • Events beyond KittyBOT’s reasonable control The use of third-party cat litter, replacement bags, accessories, repair services, or replacement parts does not, by itself, void this Limited Warranty. However, this Limited Warranty does not cover damage that KittyBOT can reasonably demonstrate was caused by an incompatible product, improper repair, modification, or third-party component. 10. HOW TO MAKE A WARRANTY CLAIM To request warranty service: Step 1: Stop using the product if continued operation may present a safety risk or may cause additional damage. Step 2: Email support@kittybot.net and provide: • Customer name • Order number or proof of purchase • Product model • Product serial number, if available • Delivery address • Description of the problem • Photos or video showing the problem, where reasonably possible • Any troubleshooting steps already completed Step 3: Follow the reasonable troubleshooting instructions provided by KittyBOT Support. Step 4: If a return is required, KittyBOT will provide an RMA number, packaging instructions, and authorized shipping instructions. Step 5: KittyBOT will inspect or evaluate the product and notify the customer whether the claim is approved and which remedy will be provided. A customer is not required to pay for a covered replacement part, covered labor, or standard authorized warranty shipping within the contiguous United States. 11. PRODUCTS PURCHASED FROM THIRD-PARTY SELLERS For products purchased from a KittyBOT-authorized retailer, the customer may contact either the retailer or KittyBOT for warranty assistance, subject to the retailer’s procedures and applicable law. KittyBOT may require: • Proof of purchase; • The retailer’s name; • The product serial number; and • Confirmation that the seller was authorized at the time of purchase. Return rights for non-defective products are governed by the return policy of the seller from whom the product was purchased. 12. IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ONE (1) YEAR FROM THE DATE THE PRODUCT IS DELIVERED TO THE ORIGINAL PURCHASER. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. KittyBOT does not disclaim any implied warranty that cannot legally be disclaimed or limited. 13. LIMITATION OF DAMAGES TO THE EXTENT PERMITTED BY APPLICABLE LAW, KITTYBOT WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM A BREACH OF THIS LIMITED WARRANTY, INCLUDING LOSS OF USE OR OTHER INDIRECT LOSS. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Nothing in this Limited Warranty excludes or limits liability that cannot legally be excluded or limited under applicable law. 14. STATE LAW RIGHTS This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Where applicable state law provides greater consumer protection than this Limited Warranty, the applicable state law will control. 15. RELATIONSHIP TO THE RETURN POLICY This Limited Warranty covers qualifying product defects. It is separate from KittyBOT’s Returns and Refunds Policy, which governs returns based on customer preference, cat acceptance, change of mind, unopened merchandise, and other non-warranty returns. The Returns and Refunds Policy is available at: www.kittybot.net/pages/returns-refunds 16. INFORMAL DISPUTE PROCESS KittyBOT does not require the customer to use a mandatory informal dispute settlement mechanism before exercising rights available under applicable law. Customers are encouraged to contact support@kittybot.net first so that KittyBOT has a reasonable opportunity to investigate and resolve the issue. 17. POLICY VERSION The version of this Limited Warranty in effect on the product’s purchase date will govern that purchase. KittyBOT may update this Limited Warranty for future purchases, but an update will not retroactively reduce the warranty coverage applicable to a product already purchased.