30-Day Returns
Eligible products purchased directly from kittybot.net may be returned within 30 calendar days after delivery, subject to the conditions of this Policy.
LEGAL
Returns & Refunds Policy
Eligible products purchased directly from the official KittyBOT United States online store may be returned within 30 calendar days after delivery, subject to the conditions in this Policy.
Please review return eligibility, shipping costs, cleaning requirements, fees, and refund procedures before requesting a return.
KEY INFORMATION
At a glance
Return Authorization Required
Contact KittyBOT Support and obtain written return authorization before shipping any product back.
Fees May Apply
Opened or used non-defective products may be subject to a 10% restocking fee. A $75 cleaning fee may apply where material additional cleaning is required.
Refund Timing
Approved refunds are initiated within seven business days after the returned product is received, inspected, and accepted.
Returns & Refunds Policy
At KittyBOT, we want you and your cat to love your smart pet care experience.
If your KittyBOT product does not meet your expectations, we offer a 30-day return policy for eligible purchases made directly through:
Please review the return requirements below before submitting a request.
Return Period
You may request a return within:
30 days after delivery
The return period begins on the date your order is marked as delivered by the shipping carrier.
Return requests submitted after this period may not be accepted.
Return Eligibility
To be eligible for a return, your KittyBOT product must:
✓ Be purchased directly from KittyBOT official website
✓ Be returned within 30 days of delivery
✓ Include the original packaging and all accessories
✓ Be in good condition with no excessive wear or damage
✓ Include the original order information or proof of purchase
Products must be properly cleaned and prepared before return shipment.
Non-Returnable Items
Returns are not accepted for:
- Products purchased from unauthorized sellers
- Products damaged due to misuse, accidents, or improper handling
- Products modified, repaired, or altered without KittyBOT authorization
- Products missing original accessories, parts, or packaging
- Products with excessive scratches, stains, odors, or signs of use
- Consumable products that have been opened or used
How to Request a Return
To start a return request:
- Contact KittyBOT Support:
Email:
support@kittybot.net
- Provide the following information:
- Order number
- Customer name
- Reason for return
- Photos or videos showing the product condition (if requested)
- Wait for return authorization before sending the product back.
Please do not ship products back without prior approval from KittyBOT.
Unauthorized returns may not be accepted.
Return Shipping
For returns due to personal preference or change of mind:
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service. KittyBOT is not responsible for products lost during return transportation.
Refund Process
Once your return is received, KittyBOT will inspect the product condition.
After approval:
- Refunds will be issued to the original payment method.
- Refund processing typically takes 5–10 business days.
- Your bank or payment provider may require additional time to process the transaction.
Refunds include the eligible product purchase price.
Original shipping fees are non-refundable unless the return is caused by a product defect, shipping damage, or an incorrect item sent by KittyBOT.
Restocking Fee
A restocking fee of up to:
15% of the product purchase price
may apply when:
- The product is returned with missing components
- Original packaging is damaged or unavailable
- The product requires additional cleaning, inspection, or refurbishment
- The product cannot be resold as new
The final restocking fee will be determined after product inspection.
Damaged, Defective, or Incorrect Orders
If your order arrives:
- Damaged during shipping
- Defective
- Missing parts
- Different from what you ordered
please contact KittyBOT Support within:
30 days after delivery
Please provide:
- Order number
- Description of the issue
- Photos or videos of the product
After review, KittyBOT may provide:
- Replacement parts
- Product replacement
- Repair assistance
- Refund solution when applicable
Order Cancellation
Orders may be cancelled before they enter the shipping process.
Once an order has shipped, cancellation is no longer available.
If you receive a shipped order that you no longer want, please follow our return process.
Warranty Coverage
All KittyBOT Automatic Cat Litter Boxes include:
One-Year Limited Warranty
The warranty covers defects in materials and workmanship under normal residential use.
For warranty details, please visit:
KittyBOT One-Year Limited Warranty
Contact KittyBOT Support
For return or refund questions:
KittyBOT Customer Support
Email:
Website: