Frequently Asked Questions
Find answers about KittyBOT products, setup, everyday use, shipping, warranty, and support.
Can’t find what you need? Contact our support team at support@kittybot.net.Getting Started
What is KittyBOT?
KittyBOT is a pet technology brand focused on practical, dependable products that reduce repetitive pet-care tasks without adding unnecessary complexity.
Which KittyBOT products are currently available?
The KittyBOT Automatic Cat Litter Box and KittyBOT Hygiene Step are the primary products currently featured on our store. Product availability may vary by inventory and location.
Do KittyBOT products require a subscription?
No subscription is required to use the current KittyBOT Automatic Cat Litter Box or Hygiene Step.
How can I contact KittyBOT?
You can submit a support request through our Contact Us page or email support@kittybot.net. For order or product questions, include your order number and product name when possible.
Contact UsAutomatic Cat Litter Box
How does KittyBOT know when my cat has left?
KittyBOT uses intelligent activity detection around the litter box. After your cat leaves and the area remains clear, the system can begin its automatic cleaning cycle.
What happens if my cat approaches during cleaning?
KittyBOT is designed to pause operation when pet activity is detected. Cleaning can continue after the area is clear.
How soon does KittyBOT clean after my cat leaves?
Under normal automatic operation, cleaning begins approximately two minutes after the system confirms that your cat has left and the area is clear.
What types of litter can I use?
KittyBOT supports compatible tofu, mixed, bentonite, and mineral litter. Two litter sifters are included so you can select the one that better matches the particle size of your preferred litter.
Does KittyBOT require Wi-Fi or an app?
No. The current KittyBOT Automatic Cat Litter Box does not require Wi-Fi, an app, cloud registration, or an online account. Plug it in, add compatible litter, and follow the setup instructions in the user manual.
What size cats can use KittyBOT?
KittyBOT is designed for cats weighing approximately 2.2–26.5 lb, or 1–12 kg. Always consider your cat’s mobility, comfort, and individual behavior when introducing a new litter box.
Can KittyBOT be used in a multi-cat household?
Yes. KittyBOT can be used in multi-cat homes. Cleaning frequency, waste-bin emptying, and routine inspection will depend on the number of cats and how often they use the litter box.
How quiet is KittyBOT?
KittyBOT operates at 28.2 dB based on laboratory test data. Actual perceived sound may vary depending on room acoustics, flooring, litter type, and placement.
How much litter does it hold?
The litter area holds up to approximately 8 liters of compatible litter. Follow the maximum fill indication and setup guidance in the user manual.
How large is the waste bin?
The waste bin has an approximate capacity of 12 liters. How often it needs to be emptied depends on the number of cats, usage frequency, litter type, and waste volume.
Does KittyBOT require replacement odor filters?
No replacement deodorizer filters or fragrance cartridges are required. KittyBOT uses a built-in ion circulation odor-control system designed to help manage odors without recurring deodorizer consumables.
How often should I empty the waste bin?
Empty the waste bin before it becomes full and inspect it regularly. The actual interval varies by household, number of cats, diet, litter type, and frequency of use.
How do I clean the litter box?
Follow the cleaning and maintenance instructions in the KittyBOT user manual. Always turn off and unplug the product before removing or cleaning components, and make sure washable parts are completely dry before reinstalling them.
What is included with the litter box?
The standard package includes the KittyBOT Automatic Cat Litter Box, power adapter, user manual, one roll of waste bags, one pre-installed standard litter sifter, and one mineral-litter sifter. The Hygiene Step is sold separately unless explicitly included in a bundle.
Hygiene Step
Is the Hygiene Step required to use KittyBOT?
No. The KittyBOT Automatic Cat Litter Box can be used without the Hygiene Step. The step is an optional accessory designed to provide easier access and help catch loose litter.
Which cats may benefit from the Hygiene Step?
The Hygiene Step may be especially helpful for kittens, senior cats, short-legged breeds, and cats that prefer a wider or lower landing area.
Does the Hygiene Step completely stop litter tracking?
No litter-catching accessory can eliminate all tracking. The textured surface is designed to help catch some loose litter carried on your cat’s paws and keep more litter close to the litter box.
Will the Hygiene Step fit other litter boxes?
The Hygiene Step is designed specifically for the KittyBOT Automatic Cat Litter Box. It may work with certain litter boxes that have a similar entrance height and available floor space, but third-party compatibility is not guaranteed.
How do I clean the Hygiene Step?
Wipe it with a damp cloth or rinse it with water. Allow it to air-dry completely before placing it back in use.
Is the Hygiene Step included with the litter box?
The Hygiene Step is sold separately unless the product page or order specifically states that it is included in a bundle.
View the Hygiene StepOrders, Warranty & Support
Where do U.S. orders ship from?
Available U.S. inventory ships from our New Jersey fulfillment warehouse. Shipping availability and delivery estimates may vary by product, destination, and inventory status.
How can I check my order status?
Review your order confirmation and shipping confirmation emails for the latest information. If you need additional help, contact support@kittybot.net and include your order number.
What should I do if my product arrives damaged?
Contact KittyBOT Support as soon as possible. Include your order number, a description of the damage, and clear photos of the product and packaging so the support team can review the issue.
Contact UsWhat warranty does KittyBOT provide?
Eligible KittyBOT products include a one-year limited warranty from the original purchase date, subject to the applicable warranty terms, conditions, and exclusions.
View Limited WarrantyHow do I request warranty support?
Contact support@kittybot.net or submit a request through the Contact Us page. Include your order number, proof of purchase, product name, a clear description of the issue, and photos or videos when relevant.
Contact UsCan I return a KittyBOT product?
Return eligibility depends on the applicable return and refund policy, product condition, purchase channel, and timing. Review the current Refund Policy or contact KittyBOT Support before returning a product.
View Refund PolicyCan I buy replacement parts?
Replacement-part availability depends on the product, part, warranty status, and inventory. Contact KittyBOT Support with your product name, order number, and the part you need.
Contact UsWhere can I find the user manual?
You can access available setup, operation, cleaning, and safety instructions from the User Manual page.
Wet Food Feeder
Is the KittyBOT Automatic Wet Food Feeder available now?
Not yet. The KittyBOT Automatic Wet Food Feeder is currently under development and is planned for an Indiegogo launch.
When will it launch?
KittyBOT is currently targeting an Indiegogo launch between September and October 2026. The exact campaign date may change as development, testing, and launch preparation continue.
Will it work with standard canned wet food?
The product is being developed around common 3 oz wet-food cans and selected 5.5 oz cans. Because can dimensions, lid structures, shapes, and manufacturing tolerances vary, an official compatibility list will be published before launch.
Will it work with every wet-food brand?
No universal compatibility claim should be assumed. Compatibility will depend on the can’s dimensions, shape, lid structure, and manufacturing tolerances.
Does it refrigerate wet food?
The current product concept is not a refrigerator. It is designed to keep compatible cans sealed before serving. After a can is opened, follow the food manufacturer’s instructions regarding room-temperature exposure, storage, and disposal of uneaten food.
Will it have an app?
Connected controls are included in the current development plan. Final app functions, supported networks, mobile platforms, and availability will be confirmed before launch.
What will the price be?
Final retail pricing and Indiegogo early-bird pricing have not yet been announced.
How can I receive launch updates?
Join the KittyBOT early access list to receive development updates, compatibility announcements, Indiegogo launch information, and early-bird campaign news.
Join Early AccessWe’re here when you need us.
Send us your question and include your order number and product name when possible. This helps our support team assist you more efficiently.